Privacy Policy

Who we are

Our website address is: https://getyourcoveon.com.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address, also called a hash, may be provided to the Gravatar service to determine whether you are using it. The Gravatar service privacy policy is available at: https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images that include embedded location data, such as EXIF GPS data. Visitors to the website may be able to download and extract location data from images on the website.

Cookies

If you leave a comment on our site, you may choose to save your name, email address, and website in cookies. These are provided for your convenience so that you do not have to fill in your details again when leaving another comment. These cookies will last for one year.

If you visit our login page, the site will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, the site will set cookies to save your login information and screen display choices. Login cookies last for two days, and screen option cookies last for one year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you edited. It expires after one day.

Our online store also uses cookies to support shopping cart, checkout, account, and payment functionality. These cookies may help keep track of cart contents, recognize logged-in customers, remember checkout information, support secure checkout, and help the store function properly.

Online store, checkout, and orders

Our website uses WooCommerce to provide online store functionality. When you browse products, place an order, create an account, or complete checkout, we may collect information needed to process and manage your purchase.

This may include your name, billing address, shipping address, email address, phone number, order details, payment status, account username and password if you create an account, and any additional information you choose to provide during checkout.

We use this information to process orders, accept payment, calculate taxes, calculate shipping, fulfill purchases, send order confirmations and updates, respond to customer service requests, process refunds or returns, prevent fraud, and comply with legal, tax, accounting, and security obligations.

Payments through WooPayments

We use WooPayments to process payments on our website. WooPayments is provided by WooCommerce and uses Stripe as its payment processor.

When you make a purchase, payment-related information may be securely collected and processed by WooPayments, Stripe, and their related service providers. This may include your name, billing address, email address, phone number, payment method details, purchase total, order details, IP address, device or browser information, and other information needed to process the transaction, prevent fraud, manage disputes, issue refunds, and comply with payment industry and legal requirements.

We do not store full credit card numbers on our website.

Customer accounts

If you create an account on our website, we store the personal information you provide in your account profile. This may include your name, email address, billing address, shipping address, and order history.

You can view, edit, or delete certain personal information in your account at any time, except that you may not be able to change your username. Website administrators may also view and edit this information when needed to manage orders, provide customer support, maintain site functionality, or comply with legal obligations.

Shipping and fulfillment

If your order requires shipping or delivery, we may share information needed to fulfill your order with shipping carriers, fulfillment providers, or related service providers. This may include your name, shipping address, billing address, phone number, email address, order contents, package details, and tracking information.

Embedded content from other websites

Articles, pages, or products on this site may include embedded content, such as videos, images, social media posts, maps, or other content. Embedded content from other websites behaves in the same way as if the visitor had visited the other website directly.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content. This may include tracking your interaction with the embedded content if you have an account with that website and are logged in.

Who we share your data with

We may share personal information with trusted third parties when needed to operate the website, process orders, accept payments, provide customer service, ship products, prevent fraud, maintain security, or comply with legal obligations.

This may include WooCommerce, WooPayments, Stripe, shipping carriers, tax calculation providers, email delivery services, spam detection services, analytics tools, website hosting providers, and other service providers used to operate the website and online store.

If you request a password reset, your IP address may be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata may be retained indefinitely. This helps us recognize and approve follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website, we store the personal information they provide in their user profile. Users can see, edit, or delete certain personal information at any time, except they cannot change their username. Website administrators can also see and edit that information.

For online store orders, we retain order and customer information for as long as needed to process and fulfill orders, provide customer support, maintain business records, comply with tax and accounting requirements, resolve disputes, prevent fraud, process refunds or chargebacks, and meet other legal or security obligations.

What rights you have over your data

If you have an account on this site, have left comments, or have placed an order, you may request to receive an exported file of the personal data we hold about you, including data you have provided to us.

You may also request that we erase personal data we hold about you. This does not include data we are required or permitted to keep for administrative, legal, tax, accounting, security, fraud prevention, order management, or other legitimate business purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Order, payment, shipping, and account information may be sent to or processed by service providers that help us operate the website and online store. This may include WooCommerce, WooPayments, Stripe, shipping carriers, tax providers, hosting providers, email delivery services, analytics tools, and security or fraud prevention services.